Privacy policy

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from serenescenesthelabel.com (the “site” or “we”). 

Personal information we collect.

When you visit the site, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. As you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically collected information as “Device Information”. 

We collect Device Information using the following technologies:

-               “Web beacons”, tags, and “pixels” are electronic files used to record information about how you browse the Site.

-               “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages and date/time stamps.

-               “Cookies” are data files that collect small amounts of data that websites often include an anonymous unique identifier. Cookies help the Site remember information about you, like your preferences or login details. For more information about cookies, and how to disable cookies, visit https://allaboutcookies.org

Furthermore, when you make a purchase or attempt to purchase through the Site, we collect certain information from you, including your name, billing address, payment information, shipping address, payment information (including credit card numbers), and contact details such as phone number, and email address. We refer to this information as “Order Information”. 

How do we use your personal information?

We use the Order Information that we collect generally to fulfill orders placed through the Site which includes information used for processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

We use order information to:

-               Communicate with our customers about, orders, products and enquires.

-               Screen our orders for potential risk or fraud; and

-               When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services. 

Sharing your personal information

We share your Personal Information with third parties to help us use your Personal Information, as described above.

For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. 

Your rights

If you are a European resident, you have the right to access personal we hold about you and to ask that your personal information be corrected, updated or deleted. If you would like to exercise this right, please contact us through the Contact Us section on our website below.

Data retention

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

Changes

We may update this privacy policy accordingly to reflect and make changes as our business and practices change with growth. We may also make changes accordingly to operational, legal or regulatory reasons.